tag:blogger.com,1999:blog-6576200516116402874.post1356739126222989687..comments2023-10-30T07:45:59.446-04:00Comments on Termites of Sin: AT&T Sucks!Mr. Charlestonhttp://www.blogger.com/profile/17497415823443875308noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-6576200516116402874.post-52493025671331311862016-06-02T14:58:56.881-04:002016-06-02T14:58:56.881-04:00I am a wiretech and have no idea where to begin. A...I am a wiretech and have no idea where to begin. All of this blog and comments are true and right now I'm so embarrassed i work for them. I have 5 years in. Here's hoping I don't see 6. It's the worst job I've ever had (not the work, the company).Thomas Scopelhttps://www.blogger.com/profile/04343440744132439482noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-74916053137792775592014-06-25T00:58:06.551-04:002014-06-25T00:58:06.551-04:00Nice Blog..
mover services georgiaNice Blog..<br /><a href="http://movingonupinc.blogspot.com/search/label/Quote%20Info" rel="nofollow">mover services georgia</a>Anonymoushttps://www.blogger.com/profile/17696250116079003060noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-35730965333881281632012-10-18T23:39:34.396-04:002012-10-18T23:39:34.396-04:00The job satisfaction level is trending downward st...The job satisfaction level is trending downward steadily as AT&T continues to utilize measurement tools beyond a reasonable expectation. Micromanaging has become the norm. Field technicians must call their supervisors every 90 minutes to status heir work, otherwise the 1st level manager is harassed by his manager. There is a definite lack of trust, it appears that all employees are under the microscope and any autonomy that existed in prior years has gone by the wayside. The only concern is whether a minimum number of orders or repair tickets have been "touched". Under the new MSOT guidelines, technicians must dispatch on at least 3 or 4 jobs, often more, dependent on the type of work. To meet the daily quotas, technicians are taking short cuts; cable troubles that are isolated (within a 90 minute to 2 hour window) are often not repaired to an extent that further trouble might be alleviated. In other words, a technician may discover more than one fault in a cable, but time constraints only allow for the repair of one individual line, so say a corroded splice module is discovered in a manhole or underground vault, it will go un-repaired, only the single line is fixed, the splice is closed up and more than likely another trouble will arise in the same exact cable count and another ticket will probably be generated by another or often the same customer. This is what splicing technicians I have interviewed have told me; that they have been instructed by their managers to "fix the one pair and close it up." That is an exact quote of an AT&T field supervisor. <br /> Many of the problems are cumulative, perhaps encouraged by the adage, "if you can measure it, you can control it." This may be true, but at what cost? The customers may suffer because of inadequate service and attention to maintenance issues. Employee moral suffers because the only concern is whether a worker has got enough "widgets" for the day. Often, the only times and the only words from a supevisor are negative, usually regarding a low production day. Often times jobs overrun due to bad designs, or bad plant conditions. It is rare that an employee hears any praise when the bogey is met or surpassed. Employees complain that management is "shaking the tree to see who falls out." It is a belief among many employees, especially those with at least 30 years service, that they are being targeted. They feel they are being singled out and their daily work scrutinized to find some fault over which they might be disciplined. GPS installed in vehicles, surveillance of cell phone calls and internet usage are all examined for the sole purpose of deciding whether those things contribute to declines in productivity. " Out of route" vehicles are automatically flagged as are speeding trucks, extended idling times ( what do they expect in winter? the technicians say) are all reasons for suspensions. Accidents are generally the fault of the AT&T driver, even if they were hit by another driver. During accident investigations, it is usually brought up that "there must have some way that this could have been avoided... alternate routes, why were you there, etc.etc.) Remember what the Pastor said in Pollyanna? "Look for the bad and you will find it, but look for the good and you may find it too." Perhaps AT&T should start looking for the good for a change, get back to the way the company admired it's employees and trusted them, and took pride in the appearance of their buildings and their telephone and now data plant. Then maybe the happiness factor for everyone, including management.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-25995679372130967122012-06-01T02:37:46.277-04:002012-06-01T02:37:46.277-04:00Working for AT&T as manager, I have come to re...Working for AT&T as manager, I have come to realize that upper management sets these horrendous goals and fully expect you to reach them even when there is no traffic. People are looking to save money not spend more. Doesn't matter how good of a manager you are, if you don't kiss ass you don't go anywhere in the company. Managers are expected to write people up for everything. If your boss doesn't like you, you are doomed. They push for customer excellence but don't care how miserable their employees are. They hire all these college grads, put them on what they call a fast track, but won't promote those who have tenure and within 2 years the new employees are now your boss! They make up jobs for departments that got cut due to budgets, and all those people do now are lie about others performance ensuring their own job <br />security. I am much healthier and happier now that I don't work there any longer.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-3327741884129494512011-09-12T20:05:33.314-04:002011-09-12T20:05:33.314-04:00Every time I talk to AT&T I feel like I'm ...Every time I talk to AT&T I feel like I'm dealing with one of these factories that sends a bus out to pick up homeless people and illegals to do day work in their business. I'm fifty. I am old enough to remember when AT&T was a first rate operation. I get the impression people at AT&T are trained on the fly and are told to say whatever comes into their heads if they don't have an informed answer to give the customer. Nothing is ever simple with this bunch.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-70575128731119932222011-09-07T08:51:47.501-04:002011-09-07T08:51:47.501-04:00I use to be proud of my wife working for AT&T....I use to be proud of my wife working for AT&T. She worked there for 20 years. She worked with the union and saved alot of peoples jobs that would normally be lost. Then the company decided (after they were bought out by SBC) she made too much money. The brought in a woman that had no people skills and told my wife to fire people that didnt deserve to be fired. My wifes numbers were great and in fact she won awards for them. Then her boss doubled her required numbers and fired her at the end of the month after not aquiring the unatainable objective. She recieved awards after she was fired for her numbers being so high. Then to make matters worse the people she thought were her friends completely shunned her and believed the things told to them by her ex boss trying to drive a wedge between people so it would be easier to fire anybody at anytime. Its a shame to work that hard for that long and end up so disapointed. The people she thought were her friends are the ones i feel the most sorry for because my wife is a incredible person and anybody that can call her a friend should realize they are a lucky soul.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-91042260843452207442011-03-06T16:44:06.646-05:002011-03-06T16:44:06.646-05:00ATT sucks ass!!!!!!!!ATT sucks ass!!!!!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-72799022075554046282011-02-10T16:20:29.988-05:002011-02-10T16:20:29.988-05:00I do apologize for your horrific experience with A...I do apologize for your horrific experience with AT&T and the problems you have with Comcast. Have you checked with DISH Network to see if you can sign up with them for TV? As a DISH employee I know that DISH not only offers the lowest prices in the industry, but DISH also beats out Comcast in customer satisfaction for 10 years in a row. I suggest checking DISH out and seeing for yourself.mike_dishhttps://www.blogger.com/profile/01313179575826043689noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-42733425412003488332011-02-02T20:57:20.690-05:002011-02-02T20:57:20.690-05:00Have you tried two tin cans and a string?Have you tried two tin cans and a string?jadedjhttps://www.blogger.com/profile/16569736113526368917noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-82538918503601869312011-01-30T22:15:14.096-05:002011-01-30T22:15:14.096-05:00It's nice to have blogs as a platform to expre...It's nice to have blogs as a platform to express the utter frustration of dealing with these companies. One can only hope they're discovered and read by the people who make life so difficult for long-time customers. Husband is going through something similar with Sprint now. I did too. I'm a new AT&T customer, and it looks like I'm in for a fun ride. I'm sorry for your frustration. Lost time is beyond terrible. Add in people who are incompetent or reading from a script as they act paralyzed to help you, and it's even worse. Ugh.Mixed Reflectionshttps://www.blogger.com/profile/17273105474509056440noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-83467405344631387962011-01-30T22:01:31.767-05:002011-01-30T22:01:31.767-05:00I'll see if I can respond to everyone... We ha...I'll see if I can respond to everyone... We have AT&T cell phones because my wife has the full-tilt data, I-Phone crap. She uses over 2,000 minutes a month (again, business). She needs it. I don't. We don't have U-Verse because they couldn't get it to work no matter how I complained. My complaint is that not only did they screw that up but also my existing service.<br /><br />I like Panera too Steph, but it's not my favorite. Everything's too salty.Mr. Charlestonhttps://www.blogger.com/profile/17497415823443875308noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-82671632853547521212011-01-29T07:31:49.876-05:002011-01-29T07:31:49.876-05:00They both suck balls Mr. C and you're right, t...They both suck balls Mr. C and you're right, this monopoly has us all by the short hairs. My friend has U-Verse....nothing but trouble. I have Comcast....the only thing I can praise is my high-speed, we have problems with the cable all the time. Thought about going to satellite but I don't hear folks being so in love with that either. Now that Comcast has purchased NBC their stranglehold will surely only tighten. <br /><br />Thank God for Panera! The chicken tortilla soup isn't too bad either. ;)Stephhttps://www.blogger.com/profile/10614326327687523688noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-68449381765759826782011-01-29T07:31:12.749-05:002011-01-29T07:31:12.749-05:00Dude you have it all wrong...I've had U-Verse ...Dude you have it all wrong...I've had U-Verse since it became available in the hood. The guy came out and wired the whole house. Took him 8 hours. Now every 6 months when my discount expires I call or the wife calls and they reinstate it.<br /><br />The VOIP phone was for shit...they said it was because we were 300' too far from the whatever, they switched me back to my land line for free and gave me $25 for my trouble, not a credit but $25 on a mastercard gift card..<br /><br />My PC & TV have never failed and when the power went out the battery they supplied worked for 8 hours. And they sent me another $25 when they had to come out and replace a wire that was unintentionally left out by the first tech.<br /><br />Comcast sucks ass, I know because one of my kids works for them and he will tell you they suck and why.<br /><br />How many minutes a month do you need on your cell phone because Consumers Celluar will give you a phone that does nothing but make and take calls with 500 minutes a month 2 phones $45--1000 minutes $55 no contract. haven't had a problem with them either seeing as they are reselling me At&t minutes, which makes it a nationwide plane. Use your AARP card and get a discount there too. <br /><br />U-Verse is the Mac Daddy of service if you complain the right way.the walking manhttps://www.blogger.com/profile/10058913927297370740noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-80511679537650927842011-01-28T20:00:26.489-05:002011-01-28T20:00:26.489-05:00I can handle tempoarily losing any one (or maybe t...I can handle tempoarily losing any one (or maybe two) of my four communications channels. I wouldn't be able to handle being in business for myself :-)<br /><br />I like having a smart phone, but I wish I didn't have the particular one I purchased.Doughttps://www.blogger.com/profile/09519879143568413067noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-66816201994104105172011-01-28T11:57:46.968-05:002011-01-28T11:57:46.968-05:00I have heard this many times, and from different p...I have heard this many times, and from different people, but have no real proof that this is what you get when "business people" oversee the design of complicated systems forcing actual engineers to the sidelines.Commander Zaiushttps://www.blogger.com/profile/11000824454124236774noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-36579033636612686222011-01-28T11:56:14.161-05:002011-01-28T11:56:14.161-05:00I could feel your pain. Your breakdown was excell...I could feel your pain. Your breakdown was excellent. Makes me glad I cashed in that $1000 worth of AT & T stock I inherited from my Aunt back in the 1980s. I don't have feel responsible.<br /><br />Damn I hate the new gadgets. Really. But like you my business depends on being tied to the network.MRMacrumhttps://www.blogger.com/profile/01414173517957120477noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-59371242326733955342011-01-28T10:24:47.196-05:002011-01-28T10:24:47.196-05:00Got the mouth, computer thing figured out but stil...Got the mouth, computer thing figured out but still no progress with Comcast.Mr. Charlestonhttps://www.blogger.com/profile/17497415823443875308noreply@blogger.comtag:blogger.com,1999:blog-6576200516116402874.post-74360119198524325872011-01-28T09:53:22.119-05:002011-01-28T09:53:22.119-05:00Corporate America sucks, plain & simple.
I hav...Corporate America sucks, plain & simple.<br />I have Windstream for cable and phone. They bent over backwards to make me happy and I've got a lifetime rate locked in. Not sure if you can get Windstream where you are. They don't carry/sell phones, but their service is great.<br />Have you figured out yet how to hold your mouth so the computer doesn't go out?dianehttps://www.blogger.com/profile/16084010090761068139noreply@blogger.com